Right of withdrawal
You have fourteen days to withdraw from this agreement without giving a reason. That period runs from the day you signed the power of attorney.
What it costs you
In almost every case: nothing. We work on a no cure, no pay basis, so we only charge anything if the airline has actually paid out. If you have received nothing, you pay nothing when you withdraw.
One exception, and it is prescribed by law: if you expressly asked us to start immediately and the airline has already paid out on our claim within those fourteen days, the success fee on that amount is due. You have then received what you engaged us for.
How to withdraw
An email with an unambiguous statement is enough. You do not have to use the form below, but you may.
Send your message to legal@flightmoneyback.eu, or by post to Twilper, Merelstraat 64, 8916 AX Leeuwarden, the Netherlands. We will confirm receipt.
Model withdrawal form
This is the form from Annex I(B) of Directive 2011/83/EU. Complete it and return it when you want to withdraw from the agreement.
To FlightMoneyBack.eu, trading name of Twilper, Merelstraat 64, 8916 AX Leeuwarden, the Netherlands, legal@flightmoneyback.eu
I hereby give notice that I withdraw from our contract for the supply of the following service:
- Service: submitting and pursuing a compensation claim under Regulation (EC) No 261/2004
- Ordered on: ______________________
- Flight number and flight date: ______________________
- Consumer's name: ______________________
- Consumer's address: ______________________
- Signature (only if sent on paper): ______________________
- Date: ______________________
When the right lapses
If you asked us to start immediately and the service has been fully performed within the fourteen days, the right of withdrawal lapses. Fully performed means here: the airline has paid and the case is closed. As long as we are still waiting for an answer, you can simply withdraw.
See also article 8 of the terms of service.