Frequently asked questions

EC261 may apply to an arrival delay of at least three hours, a qualifying cancellation or involuntary denied boarding. The route, carrier, cause and rerouting determine the final outcome.

The fixed EC261 bands are €250, €400 or €600 per passenger. Distance, route and disruption facts determine the amount.

One transparent all-in success fee of 25% of the actual airline payout. There is no upfront cost and no payout means you pay €0.

The Stripe payment mandate prevents invoice friction after success. Nothing is charged upfront and the 25% success fee may be collected only after you confirm the actual payout.

This varies by airline and country. Your dashboard shows every step; if no response arrives, we send a reminder and review the competent national enforcement or ADR route.

The airline pays directly to your IBAN. Only you confirm in the dashboard when the money has actually arrived; an airline award alone does not activate the success fee.

As a consumer, you generally have a 14-day right of withdrawal. The precise consequences depend on your request to start immediately and how much of the service has already been performed.

The limitation period varies by country. We show a definitive deadline only after the applicable national policy version has been reviewed internally.

An EC261 claim is a request for fixed flight compensation under Regulation (EC) No 261/2004 after a qualifying delay, cancellation or denied boarding.

Yes. You can claim directly from the airline. FlightMoneyBack is an optional no-cure-no-pay service for people who want to outsource assessment, correspondence and follow-up.

We review the reason and, when the country policy has been approved internally, the competent national enforcement or ADR route. Court proceedings are outside our service in year one.

You can request deletion. We must retain some claim, consent and payment data for applicable statutory periods; the privacy notice explains this.