FlightMoneyBack.eu
Check your claim
Not satisfied?

Complaints procedure

We want to resolve it.

Step-by-step plan

  1. Email your complaint to klachten@flightmoneyback.eu with your claim ID (#) and a clear description.
  2. Acknowledgement of receipt within 2 working days.
  3. Substantive response within 14 days - we offer a solution or explain why we think differently.
  4. Not satisfied? As a consumer, you can turn to:
    • A competent ADR body or the European Consumer Centre for a cross-border consumer dispute. Your Europe
    • The competent court - for consumers, your local court.

Common issues

A success fee was charged, but I did not receive an airline payout

Email us immediately with "DISPUTE - claim #X" in the subject line. We will pause further collection, investigate the Stripe transaction and reverse an incorrect charge.

I want to revoke my authorisation

Email legal@flightmoneyback.eu. We will immediately stop all communication. Any commission already due remains payable if the payout has been received.

Delete my data (GDPR right 17)

Email privacy@flightmoneyback.eu. We assess the request by data category; statutory tax and evidence-retention duties may prevent immediate deletion of a limited part of the case file.