Not satisfied?

Complaints procedure

We want to resolve it.

Step-by-step plan

Email your complaint to klachten@flightmoneyback.eu with your claim ID (#) and a clear description.
Acknowledgement of receipt within 2 working days.
Substantive response within 14 days - we offer a solution or explain why we think differently.
Not satisfied? As a consumer, you can turn to:
- The ODR platform of the European Commission: ec.europa.eu/consumers/odr
- The competent court - for consumers, your local court.

Common issues

I have NOT received the payout, but I have received an invoice

Email us directly with "DISPUTE - claim #X" in the subject line. Within 14 days of the invoice date, we will void the Stripe invoice and resume the claim escalation against the airline.

I want to revoke my authorisation

Email legal@flightmoneyback.eu. We will immediately stop all communication. Any commission already due remains payable if the payout has been received.

Delete my data (GDPR right 17)

Email privacy@flightmoneyback.eu. Ongoing claims remain active until resolution, then deleted. Fiscal data (invoices) are retained for 7 years as required by law.