EU261 claim - TAP Air Portugal
TAP has a strong position on routes to Brazil and Africa. Notorious delays on connections via Lisbon - for missed connections, the delay is measured at the final destination, not the stopover.
What to do in case of a delay with TAP Air Portugal?
- Keep your boarding pass and booking confirmation - you will need them as evidence.
- Ask at the gate for the cause of the delay (technical / weather / strike) - useful later.
- Check your rights with our free eligibility check - takes 30 seconds.
- If you sign through, we will claim on your behalf with TAP Air Portugal - including escalation to the ILT in case of refusal.
FAQ - TAP Air Portugal
Does this airline often have delays?
According to publicly available punctuality data, the average arrival delay of TAP Air Portugal is around 27 minutes. A delay of 3 hours or more makes your flight eligible under EU261, unless caused by extraordinary circumstances.
How much compensation do I get with this airline?
The amounts are fixed and apply to every EU261 claim, regardless of the airline: €250 up to 1500 km, €400 for 1500-3500 km, €600 above 3500 km (intercontinental, 4+ hours).
What if this airline refuses to pay?
We escalate automatically: after 6 weeks of silence we send a formal notice of default, then a complaint to the Human Environment and Transport Inspectorate (ILT). If they still refuse, we build a cantonal court case file. Almost all refusals change under ILT pressure.
Does EU261 also apply to this airline on non-EU routes?
For departures from an EU airport with TAP Air Portugal, EU261 applies in full.
Flight from TAP Air Portugal disrupted?
Check within 30 seconds how much compensation you are entitled to.
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