EU261 claim - SWISS
SWISS falls under the Lufthansa group and operates from Zurich. EU261 applies to departures from EU airports; for other flights, a similar Swiss regulation may apply.
What to do in case of a delay with SWISS?
- Keep your boarding pass and booking confirmation - you will need them as evidence.
- Ask at the gate for the cause of the delay (technical / weather / strike) - useful later.
- Check your rights with our free eligibility check - takes 30 seconds.
- If you sign through, we will claim on your behalf with SWISS - with a country-specific check before an enforcement or ADR route is used.
FAQ - SWISS
How much compensation do I get with this airline?
The amounts are fixed and apply to every EU261 claim, regardless of the airline: €250 up to 1500 km, €400 for 1500-3500 km, €600 above 3500 km (intercontinental, 4+ hours).
What if this airline refuses to pay?
If no reply arrives, we send a neutral reminder. If the claim is refused, we assess the reasoning and, after a country check, the competent national enforcement or ADR route. Court proceedings fall outside year 1.
Does EU261 also apply to this airline on non-EU routes?
For departures from an EU airport with SWISS, EU261 applies in full. For inbound flights to the EU from a third country, EU261 only applies to EU carriers - SWISS is not an EU carrier, so it does not apply.
Flight from SWISS disrupted?
Check within 30 seconds how much compensation you are entitled to.
Start your claim →