EU261 claim - Norwegian Air
Norwegian has a history of financial restructuring and operational failures. Compensation is often initially refused; an ILT escalation usually resolves this.
What to do in case of a delay with Norwegian Air?
- Keep your boarding pass and booking confirmation - you will need them as evidence.
- Ask at the gate for the cause of the delay (technical / weather / strike) - useful later.
- Check your rights with our free eligibility check - takes 30 seconds.
- If you sign through, we will claim on your behalf with Norwegian Air - including escalation to the ILT in case of refusal.
FAQ - Norwegian Air
Does this airline often have delays?
According to publicly available punctuality data, the average arrival delay of Norwegian Air is around 26 minutes. A delay of 3 hours or more makes your flight eligible under EU261, unless caused by extraordinary circumstances.
How much compensation do I get with this airline?
The amounts are fixed and apply to every EU261 claim, regardless of the airline: €250 up to 1500 km, €400 for 1500-3500 km, €600 above 3500 km (intercontinental, 4+ hours).
What if this airline refuses to pay?
We escalate automatically: after 6 weeks of silence we send a formal notice of default, then a complaint to the Human Environment and Transport Inspectorate (ILT). If they still refuse, we build a cantonal court case file. Almost all refusals change under ILT pressure.
Does EU261 also apply to this airline on non-EU routes?
For departures from an EU airport with Norwegian Air, EU261 applies in full. For inbound flights to the EU from a third country, EU261 only applies to EU carriers - Norwegian Air is not an EU carrier, so it does not apply.
Flight from Norwegian Air disrupted?
Check within 30 seconds how much compensation you are entitled to.
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