EU261 claim - Austrian Airlines
Austrian belongs to the Lufthansa group and has its hub in Vienna. Winter delays and ATC restrictions are the main causes.
What to do in case of a delay with Austrian Airlines?
- Keep your boarding pass and booking confirmation - you will need them as evidence.
- Ask at the gate for the cause of the delay (technical / weather / strike) - useful later.
- Check your rights with our free eligibility check - takes 30 seconds.
- If you sign through, we will claim on your behalf with Austrian Airlines - met landspecifieke controle voordat een NEB- of ADR-route wordt gebruikt.
FAQ - Austrian Airlines
Does this airline often have delays?
According to publicly available punctuality data, the average arrival delay of Austrian Airlines is around 23 minutes. A delay of 3 hours or more makes your flight eligible under EU261, unless caused by extraordinary circumstances.
How much compensation do I get with this airline?
The amounts are fixed and apply to every EU261 claim, regardless of the airline: €250 up to 1500 km, €400 for 1500-3500 km, €600 above 3500 km (intercontinental, 4+ hours).
What if this airline refuses to pay?
Bij uitblijven van een reactie sturen wij een neutrale herinnering. Bij weigering beoordelen we de onderbouwing en, na landencontrole, de bevoegde nationale NEB- of ADR-route. Rechtbankprocedures vallen buiten jaar 1.
Does EU261 also apply to this airline on non-EU routes?
For departures from an EU airport with Austrian Airlines, EU261 applies in full.
Flight from Austrian Airlines disrupted?
Check within 30 seconds how much compensation you are entitled to.
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