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EU261 claim - TUI fly

OR Hub: BRU BE EU-carrier

TUI fly operates charter and package flights mainly to sun destinations. For delays of more than 3 hours at the final destination, EU261 applies regardless of the package holiday status.

Compensation
€250 - €600
Main hub
BRU

What to do in case of a delay with TUI fly?

  1. Keep your boarding pass and booking confirmation - you will need them as evidence.
  2. Ask at the gate for the cause of the delay (technical / weather / strike) - useful later.
  3. Check your rights with our free eligibility check - takes 30 seconds.
  4. If you sign through, we will claim on your behalf with TUI fly - with a country-specific check before an enforcement or ADR route is used.

FAQ - TUI fly

How much compensation do I get with this airline?

The amounts are fixed and apply to every EU261 claim, regardless of the airline: €250 up to 1500 km, €400 for 1500-3500 km, €600 above 3500 km (intercontinental, 4+ hours).

What if this airline refuses to pay?

If no reply arrives, we send a neutral reminder. If the claim is refused, we assess the reasoning and, after a country check, the competent national enforcement or ADR route. Court proceedings fall outside year 1.

Does EU261 also apply to this airline on non-EU routes?

For departures from an EU airport with TUI fly, EU261 applies in full.

Flight from TUI fly disrupted?

Check within 30 seconds how much compensation you are entitled to.

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