EU261 claim - British Airways
British Airways is one of the largest carriers from Heathrow. Even after Brexit, EU261 applies to flights departing from an EU airport, and a UK equivalent (UK261) exists for flights from the UK.
What to do in case of a delay with British Airways?
- Keep your boarding pass and booking confirmation - you will need them as evidence.
- Ask at the gate for the cause of the delay (technical / weather / strike) - useful later.
- Check your rights with our free eligibility check - takes 30 seconds.
- If you sign through, we will claim on your behalf with British Airways - including escalation to the ILT in case of refusal.
FAQ - British Airways
Does this airline often have delays?
According to publicly available punctuality data, the average arrival delay of British Airways is around 23 minutes. A delay of 3 hours or more makes your flight eligible under EU261, unless caused by extraordinary circumstances.
How much compensation do I get with this airline?
The amounts are fixed and apply to every EU261 claim, regardless of the airline: €250 up to 1500 km, €400 for 1500-3500 km, €600 above 3500 km (intercontinental, 4+ hours).
What if this airline refuses to pay?
We escalate automatically: after 6 weeks of silence we send a formal notice of default, then a complaint to the Human Environment and Transport Inspectorate (ILT). If they still refuse, we build a cantonal court case file. Almost all refusals change under ILT pressure.
Does EU261 also apply to this airline on non-EU routes?
For departures from an EU airport with British Airways, EU261 applies in full. For inbound flights to the EU from a third country, EU261 only applies to EU carriers - British Airways is not an EU carrier, so it does not apply.
Flight from British Airways disrupted?
Check within 30 seconds how much compensation you are entitled to.
Start your claim →