Þjónustuskilmálar

Article 1 - Definitions

FlightMoneyBack.eu: trading name of Twilper, sole proprietorship, established at Merelstraat 64, 8916 AX Leeuwarden, Netherlands (KvK 98440217, VAT NL005332508B94).
Customer / Passenger: the natural person who authorises FlightMoneyBack.eu to submit a claim under Regulation (EC) 261/2004 on his/her behalf to an airline.
Bætur: the amount the airline must pay under EU261/2004 (€250-€600 per passenger).
Commission: 25% including 21% VAT of the compensation actually paid by the airline.

Article 2 - Applicability

These terms apply to all services between FlightMoneyBack.eu and the Customer. By registering and granting the digital power of attorney, the Customer accepts these terms in full. Deviations only apply if agreed in writing.

Article 3 - Services

FlightMoneyBack.eu provides the following services on a no-cure-no-pay basis:

1. Assessment of whether a flight entitles you to compensation under EU261/2004;
2. Drafting and sending a claim letter to the airline;
3. Tracking deadlines and automatic notice of default if the airline fails to respond in time;
4. If required: notification to the competent national enforcement body (in the Netherlands: ILT);
5. Guidance on escalation to the cantonal court in case of refusal - carried out by the Customer or by FlightMoneyBack.eu in cooperation with external lawyers.

Article 4 - Power of Attorney

The Customer grants FlightMoneyBack.eu a digital power of attorney (authorisation) to correspond in his/her name with the airline and third parties regarding the claim. The power of attorney includes:

• Submitting the claim on behalf of the Customer;
• Receiving and answering correspondence from the airline;
• Submitting a notice of default and escalation to the enforcement body and/or court;
• Access to passenger data necessary for processing.

The power of attorney is revocable by email to legal@flightmoneyback.eu. Upon revocation, any commission already due remains payable if a payment has been received or firmly promised.

Article 5 - Fee (Commission)

1. The compensation will be paid by the airline directly to the Customer's IBAN as provided by the Customer.
2. The Customer is obliged to confirm receipt of the payment to FlightMoneyBack.eu within 7 days of receipt, via the dashboard.
3. FlightMoneyBack.eu invoices 25% (including 21% VAT) of the amount paid via Stripe Invoicing. The invoice must be paid within 14 days.
4. If the airline has granted the claim and 30 calendar days have passed without the Customer confirming receipt, FlightMoneyBack.eu will invoice based on the granted amount. The Customer has the right, within 14 days of the invoice date, to substantiatedly dispute that payment has actually been made - in that case, the invoice will be voided by FlightMoneyBack.eu (Stripe void) and the claim reactivated.
5. In case of a full refusal by the airline without compensation being paid, no commission is due ('no cure, no pay'). Any cantonal court proceedings will be initiated in consultation with the Customer and their costs will be set out in a separate quotation.

Article 6 - Customer Obligations

The Customer undertakes to:

• Provide accurate and complete data (flight number, date, IBAN, name and address);
• Not submit a parallel claim through another service provider;
• Report receipt of payment within 7 days via the dashboard;
• Not revoke the power of attorney after successful processing until the commission is paid;
• Forward any additional communication from the airline to claims@flightmoneyback.eu.

Article 7 - Liability

FlightMoneyBack.eu is not liable for the outcome of the claim, as this depends on the assessment by the airline, enforcement body and/or court. Liability is in all cases limited to the amount of the commission charged.

Article 8 - Right of Withdrawal

Under Article 6:230o of the Dutch Civil Code, the Customer has the right to dissolve the agreement within 14 days of granting the power of attorney without giving reasons. If the Customer expressly requests that the service begins immediately (sending the claim letter), the right of withdrawal expires once the claim is sent and the Customer is proportionally liable for services already provided.

Article 9 - Privacy

Personal data is processed in accordance with the Privacy Statement. FlightMoneyBack.eu only processes data necessary for carrying out the claims procedure. Persónuvernd

Article 10 - Complaints

Complaints can be submitted via klachten@flightmoneyback.eu. FlightMoneyBack.eu will respond within 14 days. Kvartanir

Article 11 - Applicable law and disputes

This agreement is governed exclusively by Dutch law. Disputes shall be submitted to the competent court in the district of North Netherlands (Leeuwarden). For consumers, the jurisdiction of the court of their place of residence applies where applicable.

12. grein - Ýmislegt

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